Pencil trouncing, if you’ve no way heard the term, is when notoriety rushes through a form, checking boxes just to make it look like they did the work. They do not know what the form says; they just want to be done.
In shops, that generally refers to the technicians doing examinations.
When a tech pencil lashes an examination form, they rush through particulars they do not want to do, check the bones they enjoy, and leave your shop liable for an implicit mess.
After all, that is your totem on the top of the runner and your technician’s hand on the bottom where it says the client’s boscage pads and hoses passed examinations. And when that client sues you, the judge sees that totem and that hand and calls it an open and shut case.
Pencil trouncing does not just bring you, plutocrat. It can bring you your shop.
How do you stop techs from pencil trouncing examinations?
That depends on if you want to change the problem or fix the problem.
I have possessed a shop 40 times. For the last 14 times, I have also spent numerous times helping my fellow shop possessors. And I’ve seen the same problem over and over. We love changing the problem rather than fixing it.
Have you heard that you can crack an egg into a radiator to plug the leak? Indeed if it works for a time, all it does is change the problem. The leak may have been temporarily stopped, but now there is an egg in your radiator.
This is why, when it comes to pencil trouncing, the problem is not the form.
Yes, suitable forms are part of a good examination procedure. No argument there. But changing how your techs fill out your examination form and not changing how you hold them responsible for filling it out duly does absolutely nothing to fix the problem.
Why am I telling you this?
I lately saw an announcement for a new service that gets relief of paper examination forms by putting them online. Their pledge no further pencil trouncing. By letting a tech choose” boscage fluid is dirty” from a dropdown list, goes the logic, the tech will not skip that part of the examination.
Just crack an egg into that radiator. The leak is gone!
Fixing a shop– really, actually fixing it– can not be done with lanes.
Putting the examination form online does absolutely nothing for your knowledge of the effectiveness and effectiveness of that technician because it does not indeed try to measure it. Noway mind that discovering a problem is only the first step.
Because also, there is still training, responsibility, and ongoing shadowing and dimension.
A Cure of Truth
– You can not go from disorganization and chaos overnight.
-You can not go from empty to good overnight.
– You can not go from micromanager to remote director overnight.
Indeed the RPM ToolKit– erected from 40 times of blood, sweat, and gashes, erected using every ounce of knowledge I’ve about running a profitable shop– is a no-trouble fix.
It’s not an easy verity. But the sooner you realize it, the sooner you will ignore the shop” results” that change the problem rather than fixing them.
Want to fix pencil trouncing? Measure, track, train, acclimate, incentivize and hold your techs responsible.
The sooner you stop looking for the coming$ 49 results that will fix your shop for good with no trouble needed, the sooner you can get to work getting the shop you want.
The RPM ToolKit is not magic. It’s not an EASY button. But it is.
the tools to measure your platoon
the marks and training you need to hold them responsible
the roadmap to learn how to fix your shop from the ground up
All you need is the will to stop settling for changing problems and to decide to actually fix them.