The best way to choose the correct shipping company for your company is to choose a partner in life. They will be there when you need them, will find a solution, and will surprise you with unexpected things. If you choose the wrong shipping company, your ship will sail in one direction.
We have found that customers complain more often about carrier issues than they do about their carriers. So we decided to end this cycle. We have created a checklist to assist you in the daunting task of choosing the right shipping company. (You may read it now)
Are they online?
You will agree with me that it is rare for a business not to have a website. Therefore, it is essential that you have a fully functioning website that includes information about the services offered, rates, and tracking. It is unacceptable for a company to have only a phone number or an email address.
Can they answer my emails and/or phone?
While most shipping companies will deliver your package on time, it’s not uncommon for things to go wrong. This is when you need a customer support operator. There is nothing more frustrating than waiting on hold for 30 minutes or not getting your emails answered promptly. Our experience shows that customer service chat functions work best!
Can I always see where my package is?
A shipping company should have a tracking option, and that is a fact. It is not a good idea to ship Christmas stockings and have them arrive in the new year without knowing why. A shipping company should be able to provide detailed, prompt, and clear shipment tracking information. You will be able to track your package at all times, in case you need it.
Is there a service that is suitable for me?
Each business shipping need is unique (degradable, time-sensitive, etc.). It is essential that you find a shipping company that offers a service that suits your requirements. Sometimes, a company that specializes in one type of service may provide huge cost savings.
Is this going to cost me a lot?
It all boils down to the shipping company’s rate. Different shipping companies may charge different rates for the exact same package. You should be aware that there could be many reasons for this. For a quick rate comparison and often subsidized shipping rates, it is worthwhile to look into third-party logistics companies.
What other things should I be looking for?
We have already covered the most important aspects, but it is still worth taking a look at:
The reputation and experience of the shipping company
They offer a variety of insurance plans
Delivery services are offered by, i.e., next day, weekends, etc.